PIPTV provides full technical support to its customers for its IPTV solutions. This includes advice on the most cost effective approach to IP distribution of TV, video and digital radio, the selection and installation of equipment, and maintenance, problem support and training.Customers requiring problem support contact us via our UK call centre and are then routed to the appropriate technical specialist. If a customer has Web access they can open a secure online chat session with a technical specialist. If required, and with the customer's permission, our specialists are able to use our online support tool to remotely access the customers system through a secure and encrypted Internet connection.We conduct training on the customer's site and tailor the training to the customer's requirements. This allows us to deliver targeted training that maximises the effectiveness of the training course for its attendees.